Refund Policy

We want customers to feel confident when shopping with ETHEREAL.

Order Cancellation and Returns

For eligible online purchases, you may notify us that you wish to cancel your purchase within 14 days after receiving your order. After notifying us, you should return the eligible item within the following 14 days. These periods reflect the general cancellation rules applicable to UK distance sales.

To request a return, please contact:

Email: contact@circuitcityhub.com

Please provide your order number, contact information, and reason for contacting us so our customer service team can provide return instructions.

Return Conditions

Unless the item is faulty, damaged, incorrect, or otherwise protected by applicable consumer law, returned items should generally:

Be returned in their original condition
Be unused beyond what is reasonably necessary to inspect the item
Include original packaging where reasonably possible
Include any accessories or materials supplied with the order

Certain products may be excluded from cancellation or return rights where an exemption applies under applicable law.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, or different from what you ordered, please contact us as soon as possible.

Provide your order number and, where appropriate, photographs or other information showing the issue. We will review the request and provide an appropriate solution in accordance with applicable consumer rights.

Refunds

Once a returned item has been received and reviewed, we will notify you of the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Applicable UK rules require refunds following qualifying cancellations to be made within prescribed time limits, subject to the rules concerning returned goods.

Return Shipping

Where a return is made because an item is faulty, damaged, or incorrect, we will handle reasonable return arrangements in accordance with applicable law.