Shipping Policy

NEURONYX LTD Shipping Policy

NEURONYX LTD aims to provide customers with a straightforward and reliable delivery experience.

This Shipping Policy explains how orders are processed, prepared, shipped, and delivered.

Order Processing

Orders are processed after successful payment confirmation.

Our order preparation process may include:

  1. Payment verification
  2. Order confirmation
  3. Order review
  4. Item preparation
  5. Packaging
  6. Handover to the selected delivery carrier

Processing times may vary depending on order volume, weekends, public holidays, inventory availability, and other operational circumstances.

Delivery Times

Estimated delivery times depend on the destination, shipping method, carrier, and other factors.

Delivery estimates are provided as guidance rather than an absolute guarantee.

Unexpected circumstances such as severe weather, transportation disruptions, customs procedures, carrier delays, or incorrect delivery information may affect delivery times.

Shipping Confirmation

Once an order has been dispatched, customers may receive a shipping confirmation containing available tracking information.

Tracking information may require some time to become active after the package has been handed to the carrier.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • Postal code
  • Country
  • Contact telephone number

If incorrect information results in a delivery problem, additional shipping arrangements may be required.

Failed Delivery

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, or the carrier requires additional action, customers should follow the instructions provided by the delivery carrier.

If a package is returned to us, please contact customer support so we can review the available options.

International Orders

For international shipments, customs procedures may affect delivery times.

Depending on the destination, customers may be responsible for applicable customs duties, taxes, import charges, or other fees imposed by local authorities.

These requirements vary between countries and are outside the direct control of NEURONYX LTD.

Lost or Delayed Packages

If tracking information indicates an unexpected delay or a package appears to be lost, please contact our customer service team.

We may need to communicate with the shipping carrier to investigate the shipment.

Contact

For shipping questions or assistance with an existing order:

NEURONYX LTD

Phone: +44 7747783732

Email: support@circuitcityhub.com

Address: Unit 7, No. 510 Monsall Road, Wilson Business Park, Manchester, United Kingdom, M40 8WN